Here to help.
Whether you have a question about our design tiers, need help with your garment upload, or want to check on a piece currently inside our London studio, we are here to help.
Navigating Your Session
Having trouble uploading your garment or choosing between your AI design concepts? Take a quick look at our Top 5 FAQs above, where we break down fabric guidelines, design revisions, and how our proprietary Second Form AI collaborates with your wardrobe's history. If you're still stuck, email us and we'll help you get sorted.
Tracking Your Wardrobe
Once your design is approved and locked, you can monitor its physical journey in real time via the app's progress timeline. We update your status the moment your garment safely arrives at our London atelier, when the deconstruction begins, and when your finished silhouette ships back to your door.
Unique Pieces
If you have an exceptionally complex, delicate, or deeply sentimental item—such as a vintage heirloom, heavy leather, or silk—and you aren't sure which pricing tier it falls under, please get in touch before starting your digital session.